The client is a Biotechnology company and a leading contract development and manufacturing organization (CDMO) providing process development and manufacturing of biologics. The opportunity development and contract management processes are complex for CDMO providers, and many different departments are involved in ensuring compliance. The client has developed this process on SharePoint, where many departments collaborate to create quotes and contacts. It wanted to continue using SharePoint but seamlessly integrate this with Salesforce to get Customer 360 view. The sales and operations teams can have access to these documents in the right context of sales or service.
The key challenges were:
The client is a CDMO partner for life and is a leader in combining technical leadership in cell culture, microbial fermentation, and gene therapies with world-class cGMP manufacturing facilities to advance tomorrow’s medicines. The company brings over 30 years of experience in process development, scale-up, and cGMP production at four locations: College Station / Texas, USA, Hillerød / Denmark, Research Triangle Park / North Carolina, USA, and Teesside / UK.
The client teams with COVID-19 Therapeutics Accelerator to reserve its Denmark manufacturing capacity and provide technical expertise to deliver future COVID-19 therapies. The company will work with a selected pharmaceutical partner in supporting the swift manufacture and dedicated supply for patients with COVID-19 in lower-income countries.
Helping the pharmaceuticals to develop a rapid response to epidemics is at the core of the client’s culture.
The client wanted a seamless integration with SharePoint with minimal to no change in process or user training needs.
Bolt Today designed and deployed the solution with the following features:
The Bolt Today team also built the Lightning component that can be placed anywhere on the Opportunity page, and display only the files the user had access to. The screenshot is below:
The Bolt’s SharePoint solution was flexible and extensible so that the client business can easily configure the meta-data they want to synchronize between Salesforce opportunities and SharePoint.