Open Doors is a non-profit and non-denominational organization that helps and supports homeless people with emergency relief aid. For people on the verge of losing their homes or unable to pay the rent, the organization finds cheaper properties and shelters them for a limited period.
For instance, if a family loses the bread earner due to unforeseen reasons, Open Doors helps them find a rental property. These families cannot afford to pay market rent, and Open Door's property partners can help with the shelter.
Open Doors has built an App that its users and case managers can use to find the properties. Case Managers use Salesforce to create cases for qualified families and work with Property managers to find the right fit property.
The challenges Open Doors faced:
The App is built on legacy technology, and the vendor managing the App did not have adequate knowledge due to turnover in team members.
Bolt Today team had to go the extra mile to debug Open Doors App and identify the root cause of the SSO problem.
Open Doors needed a strategic partner who could take ownership and solve issues. As a result, they continue to work with Bolt Today for all their Salesforce needs.