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Offering Customized Experience with Salesforce Community Cloud

Salesforce Community Cloud, now renamed as Salesforce Experience Cloud, is a digital, social, and experience platform to connect customers, employees, and partners with each other. Where customers get self-service experience, employees get records and data they need to complete their tasks. As this platform offers to streamline of sharing of records, leads and contacts, connected partners, resellers and distributors help you boost sales. Direct engagement of each connected person drives results within no time.

There are two types of Communities on Community Cloud-

Customer Community
where it has access restrictions

Partner Community where
it has no such access restrictions

With a wise selection of the template, we deliver the implementation, automation, and customization of Salesforce Community Cloud.

Is your current process offering the connected experience?

Features of Community Cloud
  • Business Integration
  • Personalization
  • Customization and Branding
  • Mobile
  • Lightning Bolt
  • Knowledge

Business Integration

Business Integration

Infuse communities with data from any system, anywhere. Where customers can create and escalate support cases, partners can update opportunities and qualify leads. Employees can access and share files on Cloud.

Personalization

Personalization

Suggestions are automatically made on Cloud regarding connections to experts, groups and content. Individual interests, needs, and behavior make a foundation for recommendations, inviting deeper community participation.

Customization and Branding

Customization and Branding

Create interactive extensions of your brand with simple-to-use environments. Customize Cloud to extend the online community experience.

Mobile

Mobile

Access the community anywhere from any device for delivering a rich, branded, and device-responsive mobile experience anywhere.

Lightning Bolt

Create next-generation communities. Seamlessly integrate with Salesforce through portals.

Knowledge

Help your customers in helping themselves. Help agents work smarter. Get easy access to articles, FAQs, and the collective wisdom of the community.

  • Case Escalation
  • Engagement
  • E-commerce
  • Community Management
  • Sales Force Automation
  • Data Sharing

Case Escalation

Case Escalation

Customers can create cases directly in the community. Agents can answer within the community, or privately.

Engagement

Engagement

Create your community with your most active members by recognizing customizable badges on their profile. Enable members to endorse each other for specific skills and expertise.

E-commerce

E-commerce

Integrate your e-commerce platform to create new purchasing opportunities. Enable customers to discover, research, and buy products all in a branded, mobile, and social environment.

Community Management

Community Management

Measure and analyze metrics with preconfigured and customizable Lightning dashboards in the community management console.

Sales Force Automation

Share contacts, leads, and records with partners. Integrate third-party systems to centralize pricing, inventory, and more.

Data Sharing

Connect partners to product experts. Adjust sharing settings for partners to access only relevant information to move opportunities through the pipe.

  • Actions
  • Dashboards and Reports
  • Salesforce Files
  • Groups
  • Topics
  • Chatter Collaboration

Actions

Actions

Convert leads to opportunities and approve marketing funds. Design custom actions to integrate third-party apps into core business processes.

Dashboards and Reports

Dashboards and Reports

Track and rank partner performance. Share customizable dashboards and reports with partners. Connect data from any source with Wave Analytics.

Salesforce Files

Salesforce Files

Give the context of your file with secure, social, and mobile file access. Sync files across all devices and bring them into one easily accessible location.

Groups

Groups

Offer structure to discussions and activities by creating a group for your team, an upcoming event, a new project, or a campaign.

Topics

Access all information with autogenerated topic pages.

Chatter Collaboration

Let your employees collaborate on projects. Let them find subject-matter experts, updates, and more. Let them contribute their ideas.

Infuse communities with data from any system, anywhere. Where customers can create and escalate support cases, partners can update opportunities and qualify leads. Employees can access and share files on Cloud.

Suggestions are automatically made on Cloud regarding connections to experts, groups and content. Individual interests, needs, and behavior make a foundation for recommendations, inviting deeper community participation.

Create interactive extensions of your brand with simple-to-use environments. Customize Cloud to extend the online community experience.

Access the community anywhere from any device for delivering a rich, branded, and device-responsive mobile experience anywhere.

Create next-generation communities. Seamlessly integrate with Salesforce through portals.

Help your customers in helping themselves. Help agents work smarter. Get easy access to articles, FAQs, and the collective wisdom of the community.

Customers can create cases directly in the community. Agents can answer within the community, or privately.

Create your community with your most active members by recognizing customizable badges on their profile. Enable members to endorse each other for specific skills and expertise.

Integrate your e-commerce platform to create new purchasing opportunities. Enable customers to discover, research, and buy products all in a branded, mobile, and social environment.

Measure and analyze metrics with preconfigured and customizable Lightning dashboards in the community management console.

Share contacts, leads, and records with partners. Integrate third-party systems to centralize pricing, inventory, and more.

Connect partners to product experts. Adjust sharing settings for partners to access only relevant information to move opportunities through the pipe.

Convert leads to opportunities and approve marketing funds. Design custom actions to integrate third-party apps into core business processes.

Track and rank partner performance. Share customizable dashboards and reports with partners. Connect data from any source with Wave Analytics.

Give the context of your file with secure, social, and mobile file access. Sync files across all devices and bring them into one easily accessible location.

Offer structure to discussions and activities by creating a group for your team, an upcoming event, a new project, or a campaign.

Access all information with autogenerated topic pages.

Let your employees collaborate on projects. Let them find subject-matter experts, updates, and more. Let them contribute their ideas.

community cloud
Automate Your Communication with Community Cloud

Right from streamlining operations to enable your customers to receive support despite the location and time, Community Cloud automation increases community engagement. Eliminating the manual processes, customers are allowed to request and create their records directly on Cloud. You can easily connect the right people at the right time to derive the right output. We can automate:

  • Email alerts
  • AppExchange packages
  • SMS

Unlock the potential relationship of every connected person and boost your brand.

Community Cloud Customizations We Offer

With our mobile-ready and Lightning-ready implementation and customization of Salesforce Community Cloud, we fulfill every requirement that makes your communities come closer and perform exceptionally. Though customizing Community Cloud takes a lot of time due to the complexity of Cloud, our competent team handles it carefully with migrating the data cautiously.

Our agile methodologies help you customize:

  • Social logins
  • Live chat functionality
  • Create the casing Salesforce
  • Reusable components
  • AppExchange packages

Want to create a brand and a bond among your communities?