BOLT

Integrate WhatsApp Using Einstein Bots

Einstein Bots
Integrate WhatsApp Using Einstein Bots

As We Know In Every New Realease Salesforce Come With New Feature So in Salesforce Spring 20 realease using Einstein Bot we can create WhatsApp .Einstein Bots are applications that simulate human conversation, either aloud or from text message. Instead of having a conversation with an agent, customers can have a conversation with a computer integrated with an AI technology called Natural Language Understanding (NLU).

Image source: salesforce.com

Whether through typing or talking, a chatbot can connect with a customer to answer routine questions, leaving agents more time to help customers with more complex questions or problems. So WhatsApp Using Enisten Bots now available in 180 countries on the world’s largest messaging app, WhatsApp. Bots can interface with WhatsApp to deliver messages to your customers, just like they do with SMS or Facebook Messenger. Bots can also use automation to bring complex cases directly to agents, all on WhatsApp.

Image source: salesforce.com

We can Build WhatsApp In Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions. Setup for Einstein Bots is available only in Lightning Experience. This feature is available for bots using Chat and Omni-Channel.

Einstein Bots is available to orgs with both Service Cloud and Chat user licenses, or to orgs with Digital Engagement user licenses. Using WhatsApp requires a Digital Engagement license. Each org is provided with 25 Einstein Bots conversations per month for each Chat or Digital Engagement user with an active subscription.

WhatsApp numbers must be set up in Messaging before they can be added to any bot. Once the number is added, navigate to the Overview Page in the Bot Builder. After clicking Add in the Channel menu, select WhatsApp as the Channel and the Channel Name into the Deployment field

Image source: salesforce.com
Image source: salesforce.com

Using WhatsApp There are really cool features like Single messages component on details pages where you can easily send a text, access chat window and view history of each record.

To learn more about Bolt’s pipeline and CRM solutions, check out www.bolt.today

Written By,

Ankit Gupta

Salesforce Developer

Leave a Reply

Your email address will not be published. Required fields are marked *