Salesforce Lightning Migration
Project Challenges

The client is the world’s enterprise technologies leader for restaurants, retailers, and banks. It is headquartered in Atlanta, GA, and has over 34,000 employees in 160 counties with solutions distributed in 141 countries. The client had implemented Salesforce over ten years back, and today there are more than 1500 users across the globe. The Salesforce customizations were built over time and needed optimization to fit for today’s digital mindset. It became the focal point when the client executives decided to migrate to Salesforce Lightning. They wanted to reduce the tech debt, enhance the user experience, and generate actionable insights, making Salesforce the critical enterprise application with all things customer.

The key challenges were:

  • Over ten-year-old, complicated, multi-currency, multi-language Salesforce implementation with a lot of tech debt.
  • Salespeople wasted a lot of time in updating Salesforce. The processes and apps were not optimized.
  • Sales management and executives were unable to generate actionable insights from sales data.
  • Minor changes took a long time, and the cost of ownership was very high.
About Client

Since 1884, the client has been at the forefront of the transactions that run the world around us. From small cafes to the most sophisticated banks and retailers on the planet, the client powers the technology that makes your every day easier. The #1 global POS software provider for retail and hospitality, and the #1 provider of multi-vendor ATM software, hardware and services that run the enterprise from the back office to the front end and everything in between for the clients.

For the client, digital-first is the mindset even for physical locations - it’s the way to meet consumers in every moment and transform transactions into meaningful interactions.

Solution from Bolt Today

Bolt Today was engaged to help in Salesforce Lightning Migration. Bolt Today experts worked alongside the client’s IT as one team. Bolt Today demonstrated its Metrics framework and possibilities on what can be achieved. The first phase was focused on the upcoming Sales kick-off, and the solution needed to be delivered within 45 days. Bolt Today team leveraged the reusable components from its Bolt Metric proprietary Lightning Migration framework. Bolt Metrics facilitated the design & delivery of the dashboards for Salespeople and Sales Leadership.

The sample dashboards designed were based on our Metric Framework and are shown below:

ncr-before
ncr-after

These dashboards supported multi-currency and multi-language and were rolled out to all 1,500+ sales teams across the globe. The next phases were focused on providing further insights into sales and its leadership on weekly linearity sales data. Bolt Today team also implemented sales performance dashboards with gamification built into them.

Benefits to the Client
  • Enhanced user experience and increased adoption
  • 40% reduction in time spent on updating Salesforce
  • Optimized processes for different sales teams across hardware, software sales with global personalization
  • Pin-point visibility to Salespeople and executive management on sales performance
inflooens
airtel
betterWork
configero
firstall
healthgrades
movius
ncr
soltech
sp-global
varian
wcg
zipari
zpaper
Case studies that showcase
how our Bolt Today specialists solved
our customers' problems
Get in Touch

Bolt Today (Head Office)

1155 Mount Vernon Hwy NE | Suite 800,
Atlanta | GA 30338, USA.
Email: info@bolt.today

India Office

S.No.105/1/1, Common Neologic Building,
Near Orchid Hotel, Baner, Pune, India.
Email: info@bolt.today

UK Office

20-22 Wenlock Road | London N1 7GU
Email: info@bolt.today
Nella Bothttps://chatbot.bolt.todayNella Bothttps://chatbot.bolt.today