image
Extraordinary Customer Service with Salesforce Service Cloud

Even your service teams are working remotely, they still can work faster and more efficiently with the help of Salesforce Service Cloud. You can scale up your support with more accuracy. When your ultimate goal is customer satisfaction, implementing Service Cloud can help you solve customers’ issues rapidly and achieve that goal. With this AI-powered platform, you can easily provide one-on-one assistance to your customers.

We offer Salesforce Service Cloud Implementation Services with which you can convert your service into customer success.

See how you can make this transformation happen.

Features
of Service Cloud

Let your agents access all the information at a single click for a 360-degree view of customers.

Get easy visibility into the full context of all cases and a record of every customer interaction. Streamline the dashboard and resolve cases faster.

Customize and automate customer service and approval process. Use simple functions such as drag-and-drop with Workflow.

Automatically match cases to the suitable agent. Deliver smarter service.

Manage calls from within the console. Integrate with the most popular CTI systems. Log notes immediately during a customer call.

Monitor your linked social media channels. Respond faster to customer posts on social media.

Resolve customer issues efficiently by automating common, repetitive, multi-step tasks.

Be prepared with the help of account and contact management when customers reach out to you with critical data about past communications.

Get real-time reports. Track cases and customer information for a 360-degree view of the customer.

Catch a complete view of customer activity in one place by tracking customers’ assets, orders, support history and more.

service cloud
Automate Your Customer Support with Service Cloud

The more your customer support and service team makes efforts to satisfy customers, the more they are getting an increased task list and less time to complete it. Implement Salesforce Service Cloud and spare your support teams from cliché reactive responses. Let them be smarter with the help of Service Cloud.

Automate your customer support processes, and save your time and efforts:

  • Campaign creation
  • Customer support
  • Opportunity tracking

Make your customer support team more proactive.

Service Cloud Customizations We Offer

With our efficient Salesforce Service Cloud implementation services, our goal is to help you gear up your support team to a super-charged success team. With accurate data mapping, we proceed with the customization.

  • Integration with Sales and Community Clouds
  • Case management
  • Support team performance monitoring automation
  • Support analytics
  • Power up service console
  • Einstein bots
  • Agent workspace
  • Third-party integration

Customize your Service Cloud and deliver prompt customer support.