Customer Support & Success Manager, zPaper
Founder, Bolt Today
President, Span the Chasm
Is Customer Support same as Customer Success?
Having its own disadvantages, Customer Support has become the biggest challenge for companies in this COVID-19 situation. Allison had a different determination. She transformed her Customer Support to Customer Success despite going through the pandemic. How did she do it?
In our live webinar, let’s hear her story of achieving
By having fair communication channels to provide proactive Customer Success.
By saving time from managing every little thing and devoting it to attend more customers.
By systematizing the case management process for smooth functioning.
By getting the data transcribed and analyzing the performance for better improvement.