72% of businesses
are putting Customer
Success on their priority list
webinar image
LIVE WEBINAR
“Customer Success Delivered from Home”
Wednesday, 5th August 2020
11 AM EST
PRESENTERS
Allison-Smith image

Allison Smith

Customer Support & Success Manager, zPaper

Jayant-Umrani image

Jayant Umrani

Founder, Bolt Today

Steve-Keck image

Steve Keck

President, Span the Chasm

Join our Live Webinar and get 40 FREE Consulting Hours* to address your pain areas.

*T&C apply

Is Customer Support same as Customer Success?

Heck NO!

Customer Support
is reactive
Customer Support
is not personalized
Customer Support
is time-bound (AHT)

Having its own disadvantages, Customer Support has become the biggest challenge for companies in this COVID-19 situation. Allison had a different determination. She transformed her Customer Support to Customer Success despite going through the pandemic. How did she do it?

In our live webinar, let’s hear her story of achieving

1. Increased Customer Engagement

By having fair communication channels to provide proactive Customer Success.

2. Service to More Customers

By saving time from managing every little thing and devoting it to attend more customers.

3. Automated Case Updates

By systematizing the case management process for smooth functioning.

4. Continuous Improvement

By getting the data transcribed and analyzing the performance for better improvement.

Want to hear the whole story? Register to know from our Experts.